Privacy Policy
UltraFast Chargers Pvt. Ltd. ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our EV charging products, or interact with our services.
1. Information We Collect
Personal Information: Name, email address, phone number, company name, and mailing address when you submit a contact or support form.
Technical Data: IP address, browser type, operating system, referring URLs, and pages visited — collected automatically via server logs and analytics tools.
Charging Session Data: If you use our chargers, we may collect session start/end times, energy consumed, connector type, and payment information as necessary for service delivery.
2. How We Use Your Information
- To respond to your enquiries and provide customer support
- To process and manage support tickets
- To improve our products, services, and website experience
- To send transactional emails (e.g., ticket confirmations, password reset links)
- To comply with legal obligations and enforce our terms
- To conduct analytics and understand usage patterns
3. Information Sharing and Disclosure
We do not sell your personal information. We may share data with:
- Service providers who assist in hosting, analytics, email delivery, and CRM
- Legal authorities when required by law, regulation, or legal process
- Business partners only with your explicit consent
4. Data Security
We implement industry-standard security measures including encryption (TLS), access controls, and regular security audits. However, no method of electronic transmission or storage is 100% secure.
5. Data Retention
We retain personal information only as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Support ticket data is retained for up to 3 years after ticket resolution.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal data
- Object to or restrict processing of your data
- Data portability
- Withdraw consent at any time
To exercise any of these rights, please contact us at the email address below.
7. Cookies and Tracking
Our website may use cookies and similar technologies for analytics and performance. You can control cookie preferences through your browser settings.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
10. Contact Us
If you have questions about this Privacy Policy, please contact us:
UltraFast Chargers Pvt. Ltd.
Email: web@ultrafastchargers.com
Address: 3/B, Industrial Park Nadergul, Hyderabad – 501510, INDIA